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Returns
You can return unopened packs within 30 days of delivery.
Write to support@protocolselect.com with your order number. We reply with the return address and a refund lands on your card within 5 business days of the pack reaching us.
Opened skin care cannot be resold, so it cannot come back unless it arrived damaged or wrong.
Arrived damaged or wrong? Tell us within 7 days of delivery with a photo and we send a replacement or a refund, your choice.